Refund and Returns Policy

1. General Policy

Because Sycortex provides custom development, design, and tailored digital services, refunds are not guaranteed unless explicitly stated in your Service Agreement. To request a refund you must submit your request in writing to support@sycortex.com within 7 days of project completion or final deliverable submission.

2. Eligible Refunds

You may be eligible for a partial or full refund under the following circumstances:

• Non-Delivery. If Sycortex fails to deliver the agreed-upon project or service by the deadline specified in the Service Agreement (and no mutually approved extension is in place), you may request a partial or full refund.
• Defective or Incomplete Work. If the final deliverable is materially different from what was agreed, Sycortex will review the case and determine whether a partial or full refund is appropriate.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• You change your mind after the project has started.
• Required materials, content, or feedback were not provided by you, causing delays or incomplete work.
• The project is canceled after significant work or time has been invested.
• Delays or issues are caused by third-party platforms, hosting providers, or client-side technical limitations.

4. Refund Request Process

1. Email your refund request to support@sycortex.com with: project name, reason for refund, and any supporting documentation.
2. Sycortex will review your request and respond within 7 business days.
3. If approved, refunds will be issued to the original payment method within 14 business days.

5. Deposits & Advance Payments

All initial deposits, booking fees, and milestone payments are non-refundable once work has started, except where Sycortex fails to meet its obligations as described in Section 2 (Eligible Refunds).

6. Contact & Questions

If you have any questions or wish to discuss a refund, please contact us: