Privacy Policy

Welcome to Sycortex (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website or use our services. We follow international privacy standards including GDPR and CCPA principles where applicable.

1. Scope & Acceptance

This policy applies to information collected through our website, services, emails, and other communications. By using our site or services, you accept the practices described here. If you do not agree, please do not use our website or provide personal information.

2. Information We Collect

a. Personal Information (provided by you)

Name, email address, phone number
Company name, billing or project details
Information submitted via contact forms, proposals, support tickets

b. Technical & Usage Information (automatically)

IP address, device type, browser and operating system
Pages visited, referral source, time on site, click activity
Analytics and performance data

c. Cookies & Similar Technologies

We use cookies, web beacons, and similar technologies for functionality, analytics, personalization and marketing. You can manage cookie preferences in your browser; disabling cookies may limit certain features.

3. How We Use Your Information

We process personal information to:

Provide, operate and improve our services and website
Respond to inquiries and fulfill project requests
Process payments and contracts
Personalize the user experience and deliver relevant content
Perform analytics, security monitoring and fraud prevention
Send marketing communications (only with your consent where required)

4. Legal Bases for Processing (GDPR)

Where GDPR applies, our legal bases for processing include:

Consent: when you opt in to newsletters or marketing.
Contractual necessity: to provide services you request.
Legitimate interests: for fraud prevention and improving services (balanced with your rights).
Legal obligations: to comply with the law.

5. Data Sharing & Third Parties

We do not sell personal data. We may share information with:

Service providers who perform functions on our behalf (hosting, payments, analytics, email delivery)
Professional advisors (legal or accounting), if required
Law enforcement or regulators when required by law

All third parties are required to protect data and use it only for agreed purposes.

6. International Transfers

Your data may be transferred to and stored in countries outside your jurisdiction. When international transfers occur, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs), encryption, or other legal mechanisms to ensure suitable protection.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, to meet legal or accounting requirements, to resolve disputes, or to enforce agreements. When data is no longer required, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data, including TLS/SSL encryption, access controls, and regular security audits. However, no internet-based system is completely secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Object to or restrict processing
Request portability of your data in a commonly used format
Withdraw consent where processing is based on consent

To exercise these rights, contact us at the address below. We may need to verify your identity before fulfilling requests.

10. California & Other State Privacy Rights (CCPA-Style)

If you are a California resident, you may have additional rights under the CCPA, including the right to request categories of personal information we have collected and the right to opt-out of the sale of personal information (we do not sell personal information). To exercise state-specific rights or for additional information, contact us using the details below.

11. Cookies & Tracking

We use cookies for:

Essential site functions
Analytics and performance measurement
Personalization and marketing (only with consent where required)

For cookie settings, please use your browser controls or our cookie banner (if available).

12. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

13. Children’s Privacy

Our services are not intended for children under the age of 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request removal.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.